Policies
Terms & Conditions
How purchases, special orders, delivery, pickup, cancellations, and service work at Gavigan's.
These terms summarize how purchases, special orders, delivery, and service work. Your signed sales order controls in the event of a conflict, and final wording is subject to legal review.
Last updated: February 2026
Definitions
In these terms, "we," "us," and "Gavigan's" refer to Gavigan's Home Furnishings, the family-owned Maryland furniture retailer operating showrooms in Bel Air, Catonsville, Frederick, Glen Burnie, Towson, and Westminster and a warehouse and distribution center in Linthicum. "You" refers to the visitor or customer using this website or purchasing from us.
"Stock merchandise" means an item available from our warehouse inventory. "Special order" means an item built or finished for you after your order is placed, including custom upholstery and configurable dining programs.
Before You Purchase
Photography, finishes, and fabrics shown on this website are representative. Screens vary, and wood and leather are natural materials, so color and grain differ from piece to piece and from the images here. Floor selection and availability vary by showroom.
Measure your space, doorways, stairways, and turns before ordering. Our measuring guide walks through the process, and an associate in any showroom can help you confirm that a piece will fit and clear the path into the room.
Purchases & Deposits
A purchase is complete when your written order is accepted and any required deposit is received. Your signed order lists the pieces, finishes, and covers you selected and is the controlling record of what you bought.
Pricing, promotional offers, and program terms are as stated in the showroom or on the applicable page of this site at the time of purchase. Financing through the Gavigan's credit card issued by Wells Fargo is subject to that lender's approval and terms.
Special Orders
Special orders are built to your selections and cannot be restocked, so the fabric, leather, finish, and configuration you choose are final once the order is placed with the manufacturer.
Estimated production times are provided by the manufacturer and are estimates only. We pass along updates as we receive them and will contact you to schedule delivery or pickup once your order arrives at our Linthicum warehouse.
Delivery & Pickup
Delivery fees, the service area, and the charges that apply in specific circumstances are described on our delivery page and on your order. Someone 18 or older must be present to accept delivery and inspect the merchandise.
Warehouse pickup is available in Linthicum during the published pickup windows. If you pick up, please bring adequate transportation, padding, and tie-downs; loading assistance is provided, but securing the load is your responsibility.
Cancellations & Returns
Cancellation and return handling depends on whether the merchandise is stock or special order and whether it has been delivered. Contact the showroom where you purchased as soon as possible, and an associate will explain the options that apply to your specific order.
Report any transit damage or missing parts at the time of delivery or immediately after pickup so we can arrange service or replacement promptly.
Service
Manufacturer warranties are provided by each brand we carry and vary by manufacturer, category, and component. Optional protection plans through ServeCo are described on our protection plans page and are governed by the plan document you receive.
For service on a delivered order, contact the showroom where you purchased or our Linthicum warehouse with your order number and photographs of the issue. Ordinary wear, misuse, and damage from improper cleaning are not covered by manufacturer warranties.
See it, sit on it, feel the difference.
Visit one of our six Maryland showrooms, or book a one-on-one appointment with a design associate.