Questions
Frequently Asked Questions
Here's what Gavigan's customers across Maryland ask most: payments and financing, special-order timelines, delivery windows and rescheduling, warehouse pickup at our Linthicum facility, protection plans through ServeCo, and how appointments work. Walk-ins are always welcome at every showroom, and appointments are available in-showroom or virtually if you'd like dedicated time with an associate.
Common questions about shopping at Gavigan's
We accept major credit cards, debit, and cash in the showroom, plus the Gavigan's credit card (issued by Wells Fargo, on approved credit) and Snap Finance, which needs no credit and is available for purchases delivered to Maryland. Your balance must be paid in full before we can schedule delivery or warehouse pickup.
All six showrooms are open Monday–Saturday 10 AM–7 PM and Sunday 12 PM–5 PM. Each showroom has its own direct phone number, listed on our Showrooms page; for warehouse pickup and delivery scheduling call 410-609-2114 x299, or email support@gaviganshomefurnishings.com.
Special-order items generally take 2 to 12 weeks to reach our Linthicum warehouse, depending on the manufacturer and how the piece is configured. Your associate gives you an estimated range when you place the order.
We call the day before your delivery with a four-hour window. On delivery day you can follow the truck with live tracking, so you'll know when we're close.
Yes — deliveries can be rescheduled up to 72 hours before your scheduled date. Inside that window we may not be able to move the truck.
No. For liability and sanitary reasons, our delivery team does not move or remove existing furniture, and that includes old mattresses and box springs. Rooms need to be cleared and ready before your delivery window.
Maryland and the DC metro area are our core delivery region, and we deliver to the entire continental United States for customers ordering from outside central Maryland.
Yes. Once your order arrives at our Linthicum warehouse and is inspected, we schedule customer pickups by appointment (410-609-2114 x299) during Tuesday and Saturday pickup windows. Orders must be paid in full, items come unassembled in factory packaging, and you'll need help loading plus your own tie-downs.
No appointment is required — walk-ins are always welcome at every Gavigan's showroom. If you'd like dedicated one-on-one time, you can also book a store appointment, either in-showroom or virtual, and the same goes for mattress fittings.
Yes — Gavigan's is one of the few retailers that still offers two-sided mattresses. We partner with Serta to build custom two-sided models designed to be flipped and rotated regularly, which spreads wear evenly and makes the mattress last longer than a comparable one-sided bed.
We offer furniture and adjustable-base protection plans through ServeCo, including 5- and 10-year accidental plans and the Total Care VIP plan, which can return your purchase as store credit if you file no claims.
Orders, returns, and service
No. Special orders cannot be canceled or returned. Changes, or a full refund, are possible in person within 24 hours of purchase.
Yes, within 48 hours of purchase for a full refund. After 48 hours, a 50% restocking fee applies and the balance becomes store credit valid for six months.
No. Clearance and floor models are final sale, sold as-is, are not eligible for service, and must be picked up or delivered within 30 days.
In-home service applies to local deliveries for the first six months. It excludes cushions, pillows, dining chairs, and stools — those items come back to our Linthicum warehouse for service.
Yes. A mattress inspection requires a $149 technician fee, which is refunded if a defect is confirmed.
Service requests remain open for 30 days.
Gavigan's honors all written manufacturer warranties. Unless stated otherwise in writing, coverage is limited to six months. Longer accidental coverage is available through ServeCo protection plans.
Live Help
Didn't find your answer? Ask our assistant
Our assistant answers questions about delivery, pickup, service and warranty, financing, and what's on the floor — and it can book a showroom or virtual appointment or open a service request for you.
Open the chat in the bottom corner of your screen to start.
Try asking:
- “When can my order be delivered?”
- “How do I start a service request?”
- “Book an appointment at my nearest showroom”
See it, sit on it, feel the difference.
Visit one of our six Maryland showrooms, or book a one-on-one appointment with a design associate.