Terms & Conditions
Definitions
“You, “Your” & “Customer” refer to you, the purchaser. “We”, “Us”, “GF”, “GHF” & “Gavigan’s” refer to Gavigan’s Home Furnishings & Gavigan’s Furniture. Local delivery for Maryland residents is classified as a 10-mile radius. Special orders are defined as any items that are not in stock at time of purchase and/or ordered directly from the manufacturer specifically for customer.
Before You Purchase
Check the order form prior to signing to ensure the accuracy of contact information, SKU numbers, sizes, finishes & fabrics. Your order will be placed exactly as written. It is also important to take measurements to ensure the furniture you are purchasing will fit into your home & can be placed in the area of your choice. Gavigan’s is not at fault if the furniture does not fit in your home. Financing with 3rd party lenders must be applied for & approved at the time of purchase.
Purchases
Estimated warehouse receiving dates for special orders are approximately 8 to 10 weeks unless otherwise stated on receipt.
All items displayed in our showroom represent the quality, workmanship & finish of the merchandise you will receive.
All purchases require at least a 50% down payment at the time of sale. Purchase must be paid in full before scheduling delivery or pick up.
If GF fails to provide you, the customer, with an estimated delivery date or fails to deliver the ordered merchandise 2 weeks after the last digit of the estimated receiving time frame you may (unless an addendum has been signed at the time of purchase): Cancel the contract & receive a full refund or credit equal to your deposit or modify the contract by selecting other merchandise or negotiate a new delivery date with Gavigan’s. GF is not required to allow you to exercise these rights if they cannot cancel the order with the manufacturer or supplier. If GF is unable to fulfill your order, we may cancel your order by refunding your deposit in full. Refunds will be mailed from our main office & require up to 2 weeks for processing. Charges will be credited to the original account.
Cancellations & Returns: Special Orders
Special orders cannot be canceled or returned. Changes to Special orders and/or cancellations must be done in person within 24 hours of the original receipt to receive a full refund
Cancellations & Returns: In-Stock
“In-stock” merchandise canceled and/or changed within 48 hours from the date of original receipt may receive a full refund. “In-stock” merchandise canceled after 48 hours of the purchase will incur a 50% restocking charge. The balance of a canceled sale will be a store credit only & valid for 6 months.
Cancellations & Returns: Clearance/Floor Models
Clearance items & floor models cannot be canceled at any time. Clearance items & floor models not picked up or delivered within 30 days of the purchase date will return to inventory & any deposit will be forfeited.
Pick Ups (information may be obtained at any GF location.)
Pick-ups must be scheduled in advance & given 24 hours notice.
Product will require assembly. Such as but not limited to dining chairs, bar stools, end tables, cocktail tables, etc.
If you want the merchandise to be assembled, you must allow time for the furniture to be assembled & pay an assembly fee based on the item.
Please bring securing devices, packing materials & help. GF will only assist in loading furniture.
GF will not accept responsibility for any damage incurred to furniture or vehicles.
Concealed damage must be reported to GF within 24 hours of pickup & customer must return merchandise to the warehouse with the original packaging.
GF will charge $199 to pick up & bring back refused product OR charge $50 for the customer to bring back refused product & warehouse will inspect it. We have the right to refuse the said product if damaged.
Deliveries: General
Phone: (410) 609-2114 x299
GF delivers 7am-6pm (excluding Sunday & Monday)
If you cancel your delivery within 72 hours of the scheduled date or you are not home to receive your merchandise on the scheduled date, an unloading fee equal to your delivery charge will be assessed & must be paid prior to scheduling another available delivery date.
GF DOES NOT MOVE OR REMOVE EXISTING FURNITURE FOR LIABILITY & SANITARY REASONS. Regulations & guidelines imposed by OSHA & our insurance carrier prohibit delivery team members from removing their shoes.
GF will make every effort to deliver the merchandise on the selected day (weather & truck availability permissible).
GF does not take requests for time slots for delivery. Delivery time slots are automatically generated to be the most efficient.
We will attempt to contact you the day before delivery to confirm your appointment & provide you with a 4-hour delivery window.
You can “Track Your Truck” on the GF website on the day of your delivery. This will display a narrowed-estimated arrival time slot & where the truck is on its route.
Deliveries: Readiness
If the area is not safe or ready for delivery, GF may refuse to deliver. If merchandise cannot be delivered without possibly incurring damage, GF may require you to sign a limited damage waiver. If you decline the waiver, merchandise will be returned to our warehouse for customer pick up & result in the loss of the delivery fee. Balances after fees will be in the form of store credit & valid for 6 months. Delivery fees will not be refunded.
Deliveries: The Customer’s Responsibilities
Measuring home (doorways, stairwells, entrances, etc.) to make sure the product fits. GF is not at fault if the furniture does not fit in the home.
Ensuring an adult, 18+, be present to receive the delivery.
Ensuring the entrance, area & pathways are clear/ready to accept the merchandise.
Noting damage to personal property or merchandise time-of-delivery.
Reporting concealed damage within 24 hours to the customer service department.
By signing the delivery receipt after the inspection of furniture, the customer releases GF & its contractors from any liability of damage to property or furniture.
Deliveries: No Fits of Stock Items.
We are not responsible for furniture that does not fit into the home.
If the furniture does not fit, it is a “no fit”. *Customer has a choice of either placing merchandise in another area of the home where it will fit or refuse the product. Refusal will result in a loss of delivery fee + 50% restocking fee of the total purchase price. After deducting the restocking fee & delivery fee, the customer shall be entitled to store credit (valid for 6 months) for the remaining balance of the purchase price. If the customer wants to try & re-deliver the same merchandise, this will incur another delivery fee.
Deliveries: No Fits of Special Orders
We are not responsible for furniture that does not fit into the home.
If the furniture does not fit, it is a “no fit”. *Customer has a choice of either placing the product in another area of the home where it will fit or refuse the product. Refused Special-Orders result in the product being sent back to the GF warehouse & the customer has 1 week to pick up/possess their purchase from the warehouse. If the customer fails to pick up their product & does not sign an agreement for storage fees, the product will be “forfeited” & result in a loss of delivery fee + total purchase price.
Derailing
Derailing reclining furniture may be required to deliver to the home. There is a derailing fee that is collected before the scheduled delivery day. If the customer does not pay the derailing fee at the time of purchase & derailing is necessary at the time of delivery, the customer must pay an in-home rate over the phone to the corporate office before the service is completed. If the customer refuses the fee at the time of delivery, please refer to Deliveries: No Fits of Special Orders
Warranties
We honor all written manufacturer’s warranties.
GF reserves the right to repair or replace, at our discretion, any product that has a manufacturing defect. The manufacturer’s warranty is limited to 6 months against defects unless otherwise stated in writing by the manufacturer. Merchandise delivered within the local delivery* area will receive free in-home service for the first 6 months. This excludes cushions, pillows, dining chairs & stools. Mattress inspections: The customer will be charged a $149 fee for a tech to be dispatched to inspect the mattress. If there is a defect, the customer will be refunded the $149 fee.
Any service order related to this sales contract will be held open for 30 days. If no attempt to schedule service is made, the service order will be closed and the service issue considered resolved.
The following must be returned to GF for service: Merchandise picked up by customers. Merchandise delivered beyond local delivery* area. Merchandise that has been moved from the original address. Cushions, pillows, dining chairs & stools. The following are not covered by the manufacturer’s warranty:
Transportation costs to & from the customer’s home and/or service travel time. Damage/discoloration caused by sunlight, pilling of fabric, and/or wear. Shading/shrinking of any fabric due to improper cleaning. Chips, rips, tears, and glass/mirror breakage occurring after the merchandise is accepted. Accessories & linens. The following will void the manufacturer’s warranty:
Commercial usage, failure to allow inspection &/or repair of a manufacturer’s defect, stains on bedding, damage due to misuse, abuse, heavy soiling or accidents & animal usage, or unpleasant odors of any type
All sales on floor models and/or clearance items are final & sold “as-is” & with no service.
GF will impose a 3% storage fee of the purchase price every month after 30 days of our warehouse receiving the purchase (unless stipulated in writing at the time of sale).
All monies tendered will be immediately deposited by GF. Miscalculations and clerical errors in sales terms and prices are subject to review by management and may be adjusted accordingly within 90 days of discovering the error.
Disputes If at any time GF requires legal advice or service regarding this purchase, the customer agrees to reimburse GF. (2020)
